Ordering and M | Shop

I cannot log into my M|Shop
Our webshop (M|Shop) works best with Google Chrome and we advise you to always use Google Chrome. If you are not yet a customer, we would like to refer...
Mon, 23 Nov, 2020 at 12:38 PM
I forgot my password for M|Shop
If you have forgotten your login and / or password, you can contact our customer service on 03/600 18 00 or by mail at contact@metrofsd.be. Our services are...
Mon, 23 Nov, 2020 at 12:33 PM
Have you set a minimum order amount?
The following agreements apply to all deliveries by METRO Delivery Service: Order amount > 350 euros (excluding VAT): Orders over 350 euros (excludi...
Mon, 23 Nov, 2020 at 12:41 PM
I want to become a customer ... how do I do that?
Thank you for your interest in METRO Delivery Service. The links below take you to the online application form. Please leave your contact details and a ...
Mon, 23 Nov, 2020 at 12:41 PM
What are your Terms & Conditions?
The terms and conditions of METRO Delivery Service can be consulted (in French or Dutch) via these links: Dutch link French link
Mon, 23 Nov, 2020 at 2:10 PM
Until what time can I order to be delivered the next day?
Orders for tomorrow must be submitted in our webshop (M|Shop) before 10.30 pm. The faster the order reaches us, the more options we have to deliver the orde...
Mon, 23 Nov, 2020 at 2:10 PM
I wish to order large(r) volumes.
Please notify the METRO Delivery Service in good time if you require larg(er) volumes of the same product. Communicate your contact details, the desired ite...
Mon, 23 Nov, 2020 at 2:10 PM
Can I still place an additional order?
Additional orders placed before 10.30 pm in our webshop (M|Shop) will be added to your next delivery. No additional fee will be charged for these additiona...
Mon, 23 Nov, 2020 at 2:11 PM
How can I cancel an order?
In certain situations it is possible to cancel an order that has already been made.  This is possible until 2 pm the day before delivery.  Please conta...
Mon, 23 Nov, 2020 at 2:11 PM
How can I change a delivery day after I have ordered?
Delivery days can be adjusted in consultation with your Customer Manager or our customer service. Please contact your Customer Manager or our customer servi...
Mon, 23 Nov, 2020 at 2:26 PM