The quality of the products is one of METRO's strengths. That is why we apply the HACCP rules as prescribed. This means that it is not possible to return all products. Fresh products, frozen products and fruit and vegetables cannot be returned as we cannot meet the quality requirements and maintain the cold chain. That is why we ask you to always check your order carefully before submitting it.
If there is still an error in the order or delivery, you can use our online form 'RETURN REQUEST' (link here) to submit this request.
Products eligible for return (*):
- Within 7 days from delivery
- Non-food items
- Dry food
- Closed and compliant packaging
Products that are NOT eligible for return:
- Fish and fish delicacies
- Dairy products
- Fruit and vegetables
- Frozen products
(* Products eligible for a return do not automatically lead to a refund.)
ALWAYS KEEP THE GOODS TO BE RETURNED IN A PROPER STORAGE PLACE.
ALWAYS TAKE A PHOTO OF THE PRODUCT AND THE LABEL (with best before date and description) SO THAT IT CAN BE ADDED TO THE RETURN FILE."