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Assortment and Stock 2

• Which articles can I order from METRO Delivery Service?
• Do you always have everything in stock?

Ordering and M | Shop 15

• I cannot log into my M|Shop
• I forgot my password for M|Shop
• Have you set a minimum order amount?
• I want to become a customer ... how do I do that?
• What are your Terms & Conditions?

View all 15

Exchange and returns 2

• Can I return my ordered articles?
• What can I return?

Transport and Deliveries 8

• What are your terms of delivery?
• How do you handle Return of Empties?
• Do you also provide subsequent deliveries?
• Can I be delivered every day?
• What are the delivery days and delivery hours?

View all 8

Credit and Payments 3

• What are the general payment conditions?
• Who do I contact regarding payments and credits?
• When can I expect my credit note?

Pricing and Bonus Systems 2

• Are you the cheapest in the market?
• When do I receive my bonus payment?

Actions and Promotions 2

• Do you regularly conduct promotions?
• Does METRO Delivery Service conduct the same promotions as in the METRO stores?

Contact Details 3

• How can I contact METRO Delivery Service?
• How can I have my contact details changed?
• Will I be contacted about shortages and alternatives?