How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
03/600 18 00
METRO Delivery Service - Frequently Asked Questions
Assortment and Stock
Which articles can I order from METRO Delivery Service?
Do you always have everything in stock?
Ordering and M | Shop
I cannot log into my M|Shop
I forgot my password for M|Shop
Have you set a minimum order amount?
I want to become a customer ... how do I do that?
What are your Terms & Conditions?
View all 15
Exchange and returns
Can I return my ordered articles?
What can I return?
Transport and Deliveries
What are your terms of delivery?
How do you handle Return of Empties?
Do you also provide subsequent deliveries?
Can I be delivered every day?
What are the delivery days and delivery hours?
View all 8
Credit and Payments
What are the general payment conditions?
Who do I contact regarding payments and credits?
When can I expect my credit note?
Pricing and Bonus Systems
Are you the cheapest in the market?
When do I receive my bonus payment?
Actions and Promotions
Do you regularly conduct promotions?
Does METRO Delivery Service conduct the same promotions as in the METRO stores?
How can I contact METRO Delivery Service?
How can I have my contact details changed?
Will I be contacted about shortages and alternatives?